Hill Country Hearing is making the following changes to their schedule to comply with the CDC’s guidelines of social distancing. We believe in not only being socially responsible, but also putting our patient’s safety and health first and foremost.
Effective March 23, 2020, we are suspending all in-office patient visits. Our staff may still be working in the office, but the doors will be locked, and walk-ins will not be permitted.
If you are experiencing a hearing aid emergency, for example your hearing aid has stopped working, please call our office at (830) 443-4171. We may be able to talk you through troubleshooting the issue or we may schedule you to come by the office for curbside service while you sit in your car. Curbside service will consist of troubleshooting the issue with the hearing aid itself. It will not include looking in ears, wax removal, hearing tests or adjusting your hearing aids.
Curbside service is solely for hearing aid emergencies and is by appointment only as the office may not be staffed every day.
Someone will be answering the phone throughout this time and we are available to mail you supplies and batteries. We want you to know that we are here for you during this difficult time as we know the importance of being able to communicate with friends and family.
We will be continually re-evaluating the situation and will post updated scheduling information on our website. We hope you and your families remain safe and healthy.
Thank you for your cooperation,
The Hill Country Hearing Team